PrivacyPolicy

Who we are

Bling Bling Brisbane is a small, family-owned business operating in Brisbane. We provide professional Exterior Softwashing and Hardwashing services.

Our website address is: https://blingblingbrisbane.com.au

Information we collect

When you use our quote tool to request a quote, we ask for information such as your name, phone number and email address (or, for commercial enquiries, a contact name, phone number, email address and company name), your property address, the services you are interested in, and your answers to questions we ask to help scope the job.

If you send us a quick message or otherwise contact us through the website, we collect the details you provide, such as your name, phone number, email address and message.

Our website and hosting infrastructure may also record standard technical information generated by your browser as part of normal web traffic, such as your IP address and browser type. This is common to virtually all websites and is not something specific to a form you fill in.

Property photographs

Our quote tool lets you choose to attach photographs of your property to help us provide a more accurate quote. Photographs can contain embedded information such as location data (EXIF/GPS) — if you would prefer not to share this, you can usually remove it in your device or camera app before uploading.

Providing photographs is optional. Any photographs you choose to provide are used for purposes associated with assessing your enquiry and preparing or responding to your quote request.

How we use your information

We use the information you provide to respond to your enquiry or quote request, to prepare and discuss a quote with you, and to provide our services if you go ahead. We may also use it for genuine customer-service purposes, such as following up on a job or responding if you contact us again.

Website analytics (Google Analytics)

We use Google Analytics to understand how visitors use our website — for example, which pages are viewed and which links or features are used. This may involve Google Analytics using cookies or similar browser-based identifiers, and collecting technical information such as your device or browser type and general, approximate location information. We do not send your name, email address, phone number or other directly identifying information to Google Analytics as part of this. We do not treat this analytics information as fully anonymous, since it may in principle be linked back to a particular browser or device. You can find out more about how Google collects and processes data through its own privacy policy.

Who we share your information with

We do not sell or rent your personal information. We share information only with trusted service providers who help us operate our website and respond to your enquiries — for example, our website hosting provider and Google Analytics (see above) — and only to the extent needed for them to provide that service. We may also disclose information where required by law.

How long we keep your information

We keep the information you provide for as long as reasonably necessary to respond to your enquiry or quote request and for genuine customer-service purposes. We may need to keep some information for longer where required by law or for legitimate administrative or record-keeping purposes. You can contact us to ask what information we hold about you or to request that it be deleted, and we will respond to reasonable requests.

Security

We take reasonable steps to protect the information you provide to us, but no method of storing or transmitting information over the internet can be guaranteed to be completely secure, and we cannot guarantee the absolute security of information you send to us.

Changes to this policy

We may update this Privacy Policy from time to time, for example as our website or services change. We encourage you to check this page periodically.

Contact us

If you have any questions about this Privacy Policy or the information we hold about you, please get in touch via our Contact page, by phone on 0451 803 770, or via WhatsApp.